Intranet: Technical Support for Events

In order to request equipment and/or technical support for library events, please follow these procedures:

• A ticket must be entered requesting equipment and/or support.
• See https://shulibrary.zendesk.com/entries/25041736 for general ticketing procedures.

• In the ticket, please indicate the following information:

• What is the date of the event?

• What is the time span of the event?
• When would you like the equipment prepared and taken back (I suggest 15 minutes before and after your actual event time)

• What is the event location?

• What type of technical assistance you need (some examples are provided below)?
• Device and presentation setup
• On-call assistance for technical support

• Once the ticket has been entered, I will add the information to my Outlook calendar and mark it as an appointment to ensure you get prompt service.