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Last Updated: Nov 24, 2014 URL: http://library.shu.edu/intranet Print Guide Email Alerts

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Steps for Password Changes

Every 90 days, all SHU employees are required to change their password. In order to ensure that this process goes smoothly, please follow these instructions:

  • Please try and change your password while on campus.
  • Log in with your current PirateNet username and password.
  • Follow the on-screen instructions to create a new password.
  • Immediately after changing your password, ensure that you update your new PW on any devices (iPad, iPhone, Blackberry, etc.) that are configured to receive SHU email, connect to SHU WiFi, or automatically log you into a SHU service (excluding Okta)
    • If you do not, your device will push out your old password repeatedly in an attempt to connect to the SHU directory.
  • You will notice that (after changing your password) the S:Drive and Outlook may not work properly. In particular, Outlook will ask you to enter your credentials and will reject them repeatedly even though you are entering the correct (new) password.
    • DO NOT enter your password at this time, as it may cause an account lockout.
  • Within minutes of changing your password, the PC you are logged onto should notify you to lock and unlock your computer using your new password. 
    • Completing this process will synchronize your new password with your PC, the S:Drive, Outlook, wireless, and any other items on your PC that are connected via your PirateNet credentials.
    • If you are not prompted, lock and unlock the computer yourself to synchronize your new password. If you are having an issue with your computer accepting the password - restart the PC instead of making multiple attempts to authenticate (avoid account lockouts).

If you experience an account lockout, please contact me immediately so I can assess which devices may be causing your lockout and contact the Service Desk to clear your lockout. In my absense, please call the Service Desk (ext. 2222, option 2) to have them clear the lockout. 

 

Causes for Account Lockouts

Please see the document below for potential causes for account lockouts. This may help you discern which devices & applications are causing your account lockouts.

Note: This document was created by the Technology Service Desk.

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