Library Tech Support

In order to grant library employees and student workers S:Drive access, please have the department supervisor enter a ticket with the following information:

Anytime you have an employee or student leave or start, you'll need to enter a Zendesk ticket to have their S:Drive access removed or granted. The department supervisor should enter the ticket for proper authorization. NOTE: It is your responsibility to remember to enter a ticket requesting for access to be granted or removed. You'll need to tell me:

• The person's first and last name

• The folder you would like them to access (e.g., S:/LibDean/Student or S:/Library/Access Services/ILLiad/Articles)
  • Let me know if you would like a new folder created (e.g., Student) for this area

• The level of access you would like them to have (read-only or read & write/edit)

If I am unable to find a record for the people you request access for, I may also need their PirateNet username. This may be due to multiple entries of individuals with the same name (e.g., if there were two Robert Rementerias, there would be two records: one for robert.rementeria@shu.edu and another for a robert.rementeria1@shu.edu - to differentiate, I need the username).

I will enter a ticket to IT authorizing this change to the S:Drive and will follow-up once they say their portion is complete. Then, we need the individuals to test their access (e.g., open the folder/s they were given access to and see if they can work in it - create new documents or open existing ones). They may need to restart their computers once or twice before access shows up.

More information can be found in this KB article:  https://shulibrary.zendesk.com/entries/27867877-S-Drive-Information