General Technology Issues:
SHU continues to support hardware issues remotely. We’ve been able to ship power cables and laptops to faculty and students who have had failures in charging or a broken device altogether. We’ll continue to do this as long as we can. If there is a need please let us know by emailing a note to ServiceDesk@shu.edu.
Wifi
Working from home might mean slow or no-internet. Below are some options. If you do not have internet at home and are unable to get it from these providers please email ServiceDesk@shu.edu.
Xfinity WiFi Free For Everyone: “Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots, and then launch any browser.”
Optimum- “To enroll in Optimum's free service, call 866-200-9522, ask for the sales department and let them know you wish to qualify for the free service. Optimum services parts of Bergen, Essex, Morris, and Passaic counties.” https://www.optimum.com/coronavirus
Spectrum- “To enroll in Spectrum's, call 844-488-8395. The companies, once they approve the free service, will deliver the equipment needed to access the internet and Wi-Fi. The companies also have pledged to open Wi-Fi hotspots for public use across their networks. Their offers will last for 60 days”. https://www.spectrum.net/support/internet/coronavirus-internet-offer-students/