For IT problems and requests, please use the ServiceDesk form HERE. (if you cannot make this form work, please send an email of the ticket to servicedesk@shu.edu)
This would be for issues such as broken mice, monitors, laptops, software or hardware requests, software problems/error messages, etc.
For internal tickets, you can email techsupport@shu.libanswers.com with your ticket (you can click on the email address here to take you to your local Outlook client)
This would be for issues such as database, journal and eresource questions, website additions or corrections, LibGuides problems, etc.