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Library Tech Support

This guide details internal Library-IT procedures, provides forms for tickets, and instructional materials.

Internal Ticketing System for IT Support

All IT support requests in the Library should be funneled through the internal ticketing system. Please find the link to the system, as well as procedural information, below. If a request requires elevation, I will enter a corresponding ticket in IT's system.

You can either (a) click on the link below and sign in to the ticketing system to enter or check tickets; or (b) email techsupport@shulibrary.zendesk.com with your ticket (you can click on the email address here to take you to your local Outlook client).

Knowledge Base Entries

See the following entries in the Knowledge Base of our internal ticketing system for informational purposes.