In order to request equipment and/or technical support for library events, please follow these procedures:
- A ticket must be entered requesting equipment and/or support at least 24 hours in advance of the request (the more advance notice, the easier to accommodate).
- In the event of a last-minute request, you may request a laptop and I will attempt to accommodate you. If I cannot, I would suggest using your own laptop for the event and I can provide on-call support.
- In the ticket, please indicate the following information:
- What is the date of the event?
- What is the time span of the event?
- When would you like the equipment prepared and taken back (I suggest 15 minutes before and after your actual event time)
- What is the event location?
- What type of technical assistance you need (some examples are provided below)?
- On-site technical support
- On-call technical support
- Device and presentation setup, only
- Provide device(s)
- Once the ticket has been entered, I will add the information to my Outlook calendar and mark it as an appointment to ensure you get prompt service.