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InterLibrary Loan Information

Questions about requesting books?

Questions about requesting book chapters?

Questions about requesting articles?

 

If these don't answer your questions reach out! We can help. 

ILLiad Questions:

Emily Smith

ILL Coordinator

Email: interlib@shu.edu

 

EZborrow Questions:

Mabel Wong

Circulation Supervisor

Email: circulation@shu.edu

General Questions:

Kaitlin Kehnemuyi

Access Services Librarian 

Email: kaitlin.kehnemuyi@shu.edu

FAQ about Requesting Books

Help! I found a book but it is not at Seton Hall, what do I do?

We have a couple of ways to help get you that item!

First check EZBorrow (click Book Request). This system searches a shared catalog with other libraries and lets you request it direct from them. Books are shipped via UPS and in normal times arrive in about 3-5 days. EZBorrow books are also available for checkout for the entire semester. 

If it is not in EZBorrow, try ILLiad. We will search libraries worldwide to try to find a lender for you. Processing takes longer than EZBorrow generally and the lending library sets the return date. 

Don't worry if you put your request into ILLiad before checking EZBorrow, will can check for you. It's just a little faster if you do it yourself. 

How long does it take to get a book?

EZBorrow books normally arrive at the library in 3-5 days. If the request is sent out via ILLiad it will take longer and we cannot guarantee delivery times. Due to COVID all items are being quarantined before being checked out to patrons. 

How many books can I request?

There is no limit on how many books you request, but we will only place 10 mediated requests a week per patron. Meaning if items are requested through ILLiad we only place 10 requests for you each week. This is a popular service and we want to make sure we are providing access to ILL for everyone equitably. Plus do you really want to have to carry 20 books at once?

What is an ISBN?

An ISBN is a unique identifier given to each book, an ebook version and a physical copy will have different ISBNs. If you include or look up a book with an ISBN it can help you (and us!) find the exact item you are looking for quicker. 

Where do I get my book?

When your book is ready for pick-up, you will receive an email. It can be checked out at the Circulation desk on the 2nd floor of Walsh Library. 

How long can I check the item out for? 

EZBorrow books can be checked out for 112 days, no renewals. Return dates for ILL books are set by the lending library and may allow renewals. 

Can I borrow an ebook?

Not yet, but we are working on it. Publishers have placed restrictions on ebook lending, but we are working to get those restrictions loosened. 

What is my password?

Use your SHU ID and password to log into both EZBorrow and ILLiad. If you are having problems with your password contact IT at x2222 or follow these instructions.

Anything else I should know? 

Yes, requests submitted for journal articles and books should be as accurate as possible because incomplete or inaccurate bibliographic information could delay processing and fast retrieval of items. Plus it makes our lives easier. 

This is okay, but I would rather watch a video on this. Do you have one? 

Yes, we do! You can watch it here: https://youtu.be/ADna0P7s1nk

FAQ about requesting book chapters

I don't want the whole book, just this chapter. Is it possible to just get the chapter? 

Yup, you can request a book chapter in ILLiad. The system reads it as an article because it is a set number of pages, not a whole book. 

How long does it take?

I hate to say that depends, but it depends. The majority of book chapters are delivered back to you within 24 hours. If we cannot find a lending library in the first 24 hours, it might take some extra investigation, which will take longer to get to you. Don't worry we are still working on it though! 

How many book chapters can I get?

If you are requesting more than two chapters from the same book, we ask that you request the whole book. There is no limit on how many book chapters from multiple books you can request, but we will only place 10 mediated requests a week per patron. Meaning if items are requested through ILLiad we only place 10 requests for you each week. This is a popular service and we want to make sure we are providing access to ILL for everyone equitably. 

What is an ISBN?

An ISBN is a unique identifier given to each book. An ebook and a physical book will have different ISBNs. These are helpful when books have similar names. If you include an ISBN it can help us find the exact time you are looking for a little quicker. 

Where do I get my book chapter?

You will get an email when your book chapter is ready for pick-up. Log into ILLiad and it will be listed under "Electronically Received Articles." You can then download a pdf or view it online. 

How long can I check the item out for? 

Book chapters remain in your ILLiad account for viewing and downloading for 30 days. After that it is erased off our system. You should download a copy to your computer. 

What is my password?

Use your SHU ID and password to log into ILLiad. If you are having problems with your password contact IT at x2222 or follow these instructions.

Anything else I should know? 

Yes, requests submitted for journal articles and books should be as accurate as possible because incomplete or inaccurate bibliographic information could delay processing and fast retrieval of items. Plus it makes our lives easier. 

FAQ about requesting articles

Help! I found an article but the site says I have to pay, what do I do?

First try searching for the article title in SHU Search from the library homepage: https://library.shu.edu/home

Help! I found an article, but it is not at Seton Hall, what do I do?

If it does not come up you can request it through ILLiad and we will work with our partner libraries to get you a copy.

How long does it take?

I hate to say that depends, but it depends. The majority of articles are delivered back to you within 24 hours. If we cannot find a lending library in the first 24 hours, it might take some extra investigation, which will take longer to get to you. Don't worry we are still working on it though! 

How many articles can I request?

There is no limit on how many articles you request, but we will only place 10 mediated requests a week per patron. Meaning if items are requested through ILLiad and we have to look for the chapters, we only place 10 requests for you each week. This is a popular service and we want to make sure we are providing access to ILL for everyone equitably. 

What is my password?

Use your SHU ID and password to log into ILLiad. If you are having problems with your password contact IT at x2222 or follow these instructions.

What is an ISSN?

An ISSN is a unique identifier given to each magazine/journal/periodical. An ejournal and a physical journal will have different ISSNs. These are helpful when journals have similar names. If you include an ISSN it can help us find the exact time you are looking for a little quicker. 

Where do I get my article?

You will get an email when your article is ready for pick-up. Log into ILLiad and it will be listed under "Electronically Received Articles." You can then download a pdf or view it online. 

How long can I check the item out for? 

Articles remain in your ILLiad account for viewing and downloading for 30 days. After that it is erased off our system. You should download a copy to your computer. 

Anything else I should know? 

Yes, requests submitted for journal articles and books should be as accurate as possible because incomplete or inaccurate bibliographic information could delay processing and fast retrieval of items. Plus it makes our lives easier. 

This is okay, but I would rather watch a video on this. Do you have one? 

Yes, we do! You can watch it here: https://youtu.be/8357pu-3OT8